Empowering Clients through Innovation with Legacy Portal

You’ve likely already heard about one of CTT Group’s most significant innovations, Legacy Portal. For years, we’ve advocated the importance of empowering, educational estate-planning journeys: the days of clients passively following estate-plan instructions are behind us.

Our recent user testing of the Legacy Portal app confirmed this change in client behaviour; today, clients crave control and comprehension over their wills and estate plans. With features like the client Fact Find, and informative digital reports, Legacy Portal ensures clients gain a deeper understanding of their options and feel empowered to make decisions about their legacy.

Benefits of our estate planning software

Smooth Onboarding

Crafted by experienced advisers and continually updated to reflect the latest legislation, Legacy Portal encourages clients to take the reins early in the process. Client empowerment starts right at the outset with the client Fact Find, a digital form designed for clients to complete at their convenience.

With encouragement to gather their personal and financial data, clients can input data into the app free from stress and at their own pace, knowing they’re in control of the process.

Once completed, the client’s Fact Find is imported into Legacy Software, where advisers leverage its data to create two transformative digital reports for the client. These reports serve as the cornerstone of the client’s educational journey, setting them on the path to informed decision-making. 

An Educational Journey

So, how exactly do Legacy’s digital reports empower clients in their estate planning? Beyond serving as comprehensive estate planning documents, these reports redefine the client experience by guiding clients through a journey of discovery about their estate.

The first of the two reports, known as the Recommendation Report, is packed with informative videos that clarify complex estate planning products in a user-friendly manner, thanks to Legacy Portal’s unique and personalised video animations. As clients watch the videos, they gain valuable insights into how different scenarios and products may affect their estate. This knowledge boosts their confidence in making informed decisions based on factual reasoning. 

This testimonial from our user testing highlights the effectiveness of Legacy Portal’s reports to explain comprehensive options for clients: 

“At an absolute headline level, this has done a tremendous amount for us, because we have spent 12 months or so, trying to really get a grip around this, and what the options are. This has encapsulated all of that.”

Essentially, the report functions as an educational resource on estate planning, addressing clients’ concerns and relevant legislation through a blend of written and visual materials tailored to their unique situation. For those clients seeking a deeper understanding, additional links within the reports offer opportunities to explore overarching concepts of their estate and the legislation surrounding it.

Clients are ultimately given the freedom to navigate the report, moving backwards, rereading, and discussing with their loved ones until they are fully confident in their understanding of the process and ready to move on to the next stage.

Informed Decision-Making

Upon completing their Recommendations Report, clients have the chance to engage in a conversation with their adviser. Drawing from the knowledge they’ve soaked up during their learning journey, clients can ask direct questions, address any lingering concerns, and take part in meaningful discussions with their adviser.  

Armed with their newfound understanding from the comprehensive report and insightful chats with their adviser, clients are then empowered to make informed decisions about which products to include in their estate plans. Once they’ve made their selections, clients can confidently inform their adviser of their choices, feeling in control of every step of the process.

Client Control and Involvement

Next in line, the client will receive a Confirmation of Instructions Report, which serves as a transparent and comprehensive document outlining all the products they’ve purchased, along with the corresponding impacts and outcomes on their estate.

This report ensures the client feels confident in their selections, equipped with a thorough understanding of how their estate will be handled in the event of their passing. By the journey’s end, clients emerge feeling empowered, knowledgeable, and satisfied with their adviser’s service.

The adviser then benefits from client referrals and potential repeat business at the end of the journey, offering a unique growth opportunity.

Explore more about Legacy Portal and its many benefits. For further information, reach out to us for a direct consultation on how our products can enhance your estate planning efforts!